Life has been crazy in the Samples residence this month! I have been interviewing like crazy for a new job that recently brought me to Detriot and Atlanta, only to finally accept a new position in neither of those two locations. Since I’ve been doing so much traveling I’ve really had to rely on our phones to help me keep up with school (my last semester working towards my Master’s Degree) and finding a new place to live. Did I mention I also have been searching for a new place to call home? Oh and my phone screen cracked during all this chaos. Seriously, you cannot make this stuff up.
Our move came in the middle of the month just 3 days after starting my new job and during that time I got my replacement phone as well…thank goodness! I’ll have to tell you that moving and starting a new job in the same week it tough. I think I spent more time going through automated customer service prompts then I did anything else. I had to disconnect my services, change my drivers’ license, car registration, insurance, and a ton of other things. I’m old school and there is one thing that totally frustrates me – automated customer service. However, when it comes to my phone I do not have to worry because the T-Mobile Team of Experts are LIVE! Yes, as in real humans that understand what you need and why you are calling and can help you solve your problems without using your touchtone pad on your phone. And since I didn’t have to wait around for them to solve my problems it gave me more time to pack, move and start my new job.
We finally have a company that realizes the value of true customer service with T-Mobile’s Team of Experts. There are real humans who are there to help ME! Even if I choose the app version it will be a real live person texting back. With all this time put back into my life I think I’ll have a bit more time to enjoy the things that matter most – family, friends, and me!
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Disclaimer: This post is sponsored by T-Mobile.
I totally agree. It is beyond annoying to have everything automated. So glad T-Mobil is doing this.